I’m in the middle of several projects right now. I've got new lighting for the studio that has not been hung. I have an internet cord that has to be run under the house. I have a block print that needs one more color. I have all the material I need to build a registration box. I have a dry point plate that I’m almost done with but sits idle on my bench. As always I have about a dozen clocks in various stages of completion. And I have a craft night this weekend to prepare for.
On top of all this I have been preparing the studio for a new piece of equipment. I have invested in a die cutter for various applications I will be playing with in the future. I’m very excited about it and the machine arrived two days ago. I spent Tuesday night getting my computer up to date with software and connecting it to the machine. All to no avail! The machine was DOA! Dead On Arrival!!
|The dead piece of machinery and my late night dinner.|
As frustrating as this all is I have to give a big Kudos to the customer support. His name is Chad and he has been helpful from the first time I called as a potential customer with tons of questions.
I had to get up at 5am yesterday to get him on the phone since he is located in Florida. The kicker is, when I got up in the morning and turned the machine on, IT WORKED! But I called anyways because I wanted to know why it wasn’t working the night before.
I talked to Chad for quite awhile yesterday morning about other technical questions I had and about blades. He had told me that if the machine acted up again AT ALL to call him right away and he would send me a brand new one, even though I had purchased a refurbished machine. And guess what, it acted up while I was on the phone with him!
So I have it all packed up and it sits waiting for the FedEx carrier to pick it up. My plans are not foiled, just delayed for a week. At least I have the software now so I can get a jump start on the learning curve.